HTMT has multiple offshore, near-shore and onshore state of the art delivery centers situated in New Jersey (USA), Toronto (Canada), Manila (Philippines), Mauritius, Bangalore, Mumbai, Hyderabad and Chennai (India) with multi lingual service delivery capabilities in English, French and Spanish and employs over 7,500 people. (5,000 people in India)

Quality is paramount at HTMT. It is an ISO 9001:2000 company and is SEI CMM Level 4 assessed for the IT services division. The company has also been certified for BS 7799 standards and follows Six Sigma processes.

HTMT's customers include Fortune 200 companies across a wide range of verticals like telecom, healthcare insurance, pharmaceutical products, consumer electronics, financial services, energy and utilities among others.

With a world-class infrastructure, in line with global standards of environment, resources and deliverables, HTMT has surpassed customer and employee expectations time and again.

Service Offerings

In order to compete more profitably in a global market, companies all over the world have been searching for ways to reduce expenses and focus resources on their core competencies.

HTMT's offering includes IT Services, Contact Centre and Back Office Processing solutions. Servicing a global clientele, the company's footprint spans several countries across the globe.

Business Process Outsourcing

Among India's pioneers in the offshore BPO industry, today, HTMT's BPO operations span the globe serving over 30 clients in diverse fields from healthcare, telecom, utilities and finance to electronics, pharmaceuticals, and consumer products.

Back Office Processing

Companies across the telecom, insurance and financial services sectors draw on our expertise in Back Office Processing (BOP) services.

With over 1350 processors who process more than 30 million transactions annually, we have the expertise to plan and implement strategic solutions and programs to suit every need.

HTMT's array of BOP services include:

Claims Processing
Data Capturing Solutions
Order Administration, and Service
Provisioning
Remittance Processing
Fulfilment

Contact Centre

Our network of contact centre operations spans five countries, with around 2800 agents working around the clock. Utilizing advanced telephony allows our Customer Service Representatives (CSRs) provide accurate and up-to-the-minute information even for the most complex inbound and outbound programs, not just over the telephone but also across media like the net, e mail and chat.

HTMT’s range of Contact Center services include:

Technical help desk

Customer Service

Global Delivery Capabilities

HTMT provides geographical diversity to its clients with its multiple offshore, near-shore and onshore state of the art delivery centres situated in New Jersey (USA), Toronto (Canada), Manila (Philippines), Bangalore, Mumbai, Chennai and Hyderabad (India). These centres have a combined capacity of about 7000 seats and multi lingual service delivery capability in English, French and Spanish. Our services span a wide range of industries viz. Consumer Electronics, Household Products, Healthcare & Insurance, Pharmaceuticals, Telecommunications, Banking & Financial Services and Utilities

IT Services

Backed by a team of highly skilled IT professionals who deliver cutting edge, innovative solutions spanning a gamut of domains, HTMT offers a complete range of end-to-end IT solutions across the concept, design, development and implementation stages. The company's IT offering covers a plethora of services such as:

Legacy to Web Migration
Mainframe Solutions
Training Solutions
ERP and SCM Solutions
Engineering Design Services
Interactive Solutions

These solutions and services span across various technology platforms like SAP, Baan, Oracle-based solutions, Mainframe-based solutions, Java, J2EE and other leading platforms. In addition, HTMT's IT Services unit is also assessed for SEI CMM Level 4.

Quality

An ISO 9001:2000 certified company; HTMT strictly follows the guidelines and processes specified in its Quality Management System. Also, BS 7799 certified, HTMT has its own information security framework in line with corporate, customer and legal requirements. In addition, HTMT's IT Services unit is also assessed for SEI CMM Level 4. HTMT has implemented a Six Sigma programme across various projects to accelerate process improvements, improve quality of delivery, eliminate wastage and reduce defects and variations to negligible levels.


www.hindujatmt.com