HGS recognized as "Major Contender" In Everest Group Healthcare Payer BPO PEAK Matrix Assessment 2017, February 2017

HGS recognized as "Major Contender" In Everest Group Contact Center Outsourcing Healthcare PEAK Matrix Assessment 2017, January 2017

HGS was included in the Everest Group Top 50 Business Process Services (BPS) Providers, July 2016

HGS recognized as "Major Contender" In Everest Group CCO PEAK Matrix Assessment 2016, May 2016

HGS recognized as "Leaders" In NelsonHall CMS Analytics NEAT 2016 for "Customer Experience Capability" and "Cost Optimization Capability", November 2016

HGS recognized as "Leaders" In NelsonHall CMS in Retail & CPG NEAT Overall 2016, July 2016

HGS recognized as "Leaders" in NelsonHall Customer Management Services NEAT, May 2016 (HGS was noted as Leaders for taking cost out while improving Customer Experience)

HGS recognized as "High Performers" In HfS Research Blueprint Report - Digital Marketing Operations 2016, December 2016

HGS recognized in the "Winner's circle" in HfS Digitally Enabled Contact Center Blueprint 2016, September 2016

HGS recognized as "High Performers" In HfS Contact Center Operations Blueprint 2016, April 2016

HGS recognized as "Visionaries" In Gartner Magic Quadrant for Customer Management Contact Center BPO, Worldwide, March 2017

HGS achieves Americas Top 15 status in the Breakthrough Sourcing Standouts in ISG Outsourcing Index Global for 2 quarters: October 2016, April 2016

HGS receives Frost & Sullivan 2016 North American New Product Innovation Award, September 2016.